FAQ — Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about Pergola Cave products, delivery, installation, and warranties.

▶ What types of pergolas do you sell?

We offer three types: Manual Louvered Pergolas (hand-crank louvers), Semi-Motorized Pergolas (motor-assisted opening), and Fully Motorized Pergolas (remote-control or app-controlled). All are made from powder-coated aluminum and rated for 165 mph winds.

▶ Do you deliver outside California?

Our free delivery and installation service covers California. We can ship nationwide — contact us at (818) 213-2111 for a shipping quote to your state.

▶ How long does delivery and installation take?

In-stock manual pergolas ship in 3–5 days from our Burbank, CA warehouse. Motorized and semi-motorized pergolas are made to order with a 4–5 week build time. Installation is typically completed the same day as delivery.

▶ What warranty do your pergolas come with?

All Pergola Cave pergolas come with a 5-year structural warranty and a 5-year finish warranty covering powder-coat fade, crack, or peel. Motorization components carry a 2-year parts warranty.

▶ Can I install a pergola myself?

Yes! Manual pergolas are DIY-friendly with two people and basic tools. We provide a detailed Installation Guide. Motorized models require electrical work and we recommend professional installation. Our team also offers white-glove installation throughout California.

▶ Do I need a permit for a pergola?

Permit requirements vary by city and county. In most California cities, freestanding pergolas under a certain square footage do not require a permit, but attached pergolas often do. We recommend checking with your local building department. We can provide spec sheets to support permit applications.

▶ What colors and sizes are available?

Standard colors include Anthracite, Black, White, Beige, Bronze, and Silver. Custom colors are available — request a quote. Sizes range from 10×10 ft up to 20×20 ft, with custom dimensions available for any project.

▶ What is your return policy?

We offer a 30-day return policy on uninstalled, undamaged pergolas in original packaging. Custom and made-to-order pergolas are non-refundable once production begins. Contact us within 30 days of delivery to initiate a return.

▶ How do I maintain my pergola?

Aluminum pergolas require minimal maintenance. Wipe down the frame with mild soap and water once or twice a year. Close the louvers before heavy rain or wind storms. Lubricate the louver hinges annually with a silicone-based lubricant. Motorization components should be inspected every 2 years.

▶ Can I see a pergola in person before buying?

Absolutely. Visit our Burbank showroom by appointment to see fully assembled models. Call (818) 213-2111 or book a visit online.

Still have questions? (818) 213-2111  ·  sales@pergolacave.com